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You can request product samples by filling out the contact form above and selecting "Samples Request" as the subject, or by sending an email directly to [email protected] with your specific sample requirements and shipping address.

Our minimum order quantity varies by product. For standard products, the MOQ is typically 500kg. For custom formulations or specialty products, the MOQ may differ. Please contact our sales team for specific information about your product requirements.

Yes, we offer custom formulation services to meet your specific needs. Our R&D team can work with you to develop tailor-made collagen and gelatin solutions for your applications. Please contact our technical support team to discuss your requirements.

Standard orders are typically processed within 5-7 business days. International shipping times vary depending on the destination and shipping method chosen. For urgent orders, expedited processing and shipping options are available upon request.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can also log in to your account (if you have one) to track your order status. For any questions about your order, please contact our customer service team.